Under the ACCC and ASIC debt collection guideline, you can ask a debt collector to stop contacting you. This is sometimes called a cease-contact request. We will respect a genuine request.
However, it is important to understand what a cease-contact request does and does not do. It stops our direct contact with you, but it does not extinguish the debt. The creditor retains the right to pursue recovery through other means — which may include legal proceedings. A cease-contact request can, in some cases, lead to an account escalating faster than it otherwise would.
If you are asking us to stop contact because the contact itself is the problem — for example, you feel it is excessive or poorly timed — there may be a better path. You can ask to be contacted only in writing, set a contact preference, or raise a complaint about how contact has been handled.
If you want to discuss the account — to raise a dispute, propose an arrangement, or ask a question — please do. Contact and resolution are very different things, and we are here to help.
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