Help Centre

Payments & arrangements

Ways to pay, setting up a plan, and what to do if you have already paid.

How do I make a payment?

Your letter sets out the available payment methods. If you no longer have it, we can help.

Yes. If you can't pay in full, you can propose an instalment arrangement that suits your circumstances.

Once an account is with Merion, it's best to pay through us so the payment is recorded correctly.

Let us know straight away with the date and method of payment, and we'll check it with the original creditor.

Your letter sets out the available payment methods. If you don't have it, we can confirm your options.

Yes — keep a record of every payment, and contact us if you need confirmation of your balance.

When the final instalment clears, the account is settled and closed. Here's what that means.

Yes. If your circumstances change, contact us early and we'll review the arrangement with you.

Pay securely by card or bank transfer — in full or in part — through the portal or our Pay page.

Yes. Card payments are handled by a PCI-compliant provider, and Merion never stores your card details.

Yes. Log in to the portal and propose an arrangement that suits your circumstances — we consider every request fairly.

Request a full statement of your account online, and we'll send it to the contact we hold for you.