When making a bank transfer payment, include your Merion reference number in the payment description or reference field. This is the unique number printed on every letter or notice you have received from us.
Using your reference number in the transfer ensures that when the payment arrives it is automatically matched to your account. Without it, payments can be delayed while we attempt to identify which account the funds belong to — and in that time, your account may continue to show as outstanding.
The reference number is typically a series of digits and may begin with a letter prefix. You will find it near the top of your letter, or in the portal if you are logged in.
If you are not sure what to enter in the reference field, enter the reference number exactly as it appears. If you are paying via BPAY where one is available, the BPAY reference or biller code will be shown on your letter alongside the other payment details.
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