Settlement — paying an agreed lump sum that is less than the full amount outstanding to close the account — is something that can be raised with us. We cannot promise every offer will be accepted, because that depends on the original creditor's instructions and the specific circumstances of the account. However, every offer is considered on its merits.
Factors that can support a settlement offer include: the age of the debt, genuine financial hardship, a lump sum available immediately, and an inability to maintain a longer payment arrangement. A well-reasoned proposal, with some context about your situation, is more likely to be considered seriously than a number without explanation.
To raise a settlement offer, contact us directly or use the contact us page, quoting your reference number. Describe your situation and what you are in a position to offer. We will put the proposal to the original creditor and respond to you.
If you would like independent advice before making an offer, a free financial counsellor can help — call the National Debt Helpline on 1800 007 007.
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