Help Centre

Can I pay without setting up an account?

Payments & arrangements

Yes. You do not need to create an account or set up a login to make a payment. The Pay your balance page allows you to pay by card as a guest, using your reference number to identify the account the payment should be applied to.

How it works:

  1. Go to the Pay your balance page.
  2. Enter your reference number — this is printed on your letter or notice from Merion.
  3. Enter the amount you wish to pay.
  4. Complete the card payment on our secure payment provider's page.

You do not need to register, create a password, or provide any information beyond what is needed to process the payment and match it to your account.

If you would prefer to have a record of your payment history, view your current balance, or set up a payment plan online, creating a portal account is worthwhile — see the article on how to log in. But for a single payment, the guest option is perfectly straightforward.

You can also pay by bank transfer or BPAY without setting up an account — see the relevant payment method articles for details. Always keep your own record of any payment you make, regardless of method.

Was this article helpful, or still not sure? Our team is happy to talk it through.