Merion's approach to debtor communication is professional, compliant and methodical. Here is how it works in practice.
Written contact first — we begin with a formal letter of demand. This gives the debtor clear written notice of the amount claimed, who the original creditor is, and the options available to them — pay, propose an arrangement, raise a dispute, or contact us. Written contact creates a record and gives the debtor time to respond thoughtfully.
Follow-up contact — if the letter does not produce a response, we follow up by phone and, where appropriate, email. All contact follows the frequency and timing standards set out in the ACCC and ASIC debt collection guideline: reasonable hours, not excessive in volume, and with a clear purpose each time.
What we do not do — we do not use pressure tactics, misleading statements, or contact designed to embarrass a debtor. Our approach is direct and factual. We work within the law, and within the standards set by the ACCC, ASIC and the Privacy Act.
Transparency with you — as the referring client, you can track contact and progress through the client portal. We will also come back to you when a dispute is raised, when a significant payment is received, or when instructions are needed to proceed.
Maintaining a professional relationship between your business and your debtors — even in recovery — is something we take seriously.
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