Merion's service terms are set out in the client service agreement that is reviewed and signed during the onboarding process. This agreement governs the relationship between Merion and each client, and covers the key commercial and operational terms of the engagement.
Key points typically covered in the service terms:
- Commission rate — the percentage of recovered amounts payable to Merion, which is agreed individually and may vary by account type, age or volume.
- Referral process — how accounts should be submitted, what information is required, and the timeframes for Merion to begin work.
- Obligations of Merion — compliance with the ACCC and ASIC debt collection guideline, handling of debtor communications, reporting, and handling of funds received.
- Obligations of the client — provision of accurate account information and supporting documents, notification of payments received directly, and cooperation where a dispute requires your input.
- Withdrawal and cancellation — the process for withdrawing referred accounts and the terms that apply when an account is closed.
- Privacy and confidentiality — how Merion handles debtor personal information in accordance with the Privacy Act 1988.
If you need a copy of your signed service agreement, contact us and we will provide it. If you are not yet a client and would like to review the standard terms before signing up, request a consultation and we will walk you through the key provisions.
Was this article helpful, or still not sure? Our team is happy to talk it through.