Merion takes data security and privacy seriously. We handle personal information about debtors — and commercial information about our clients — in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Our key data practices:
- Collection and use. We only collect personal information that is necessary for the performance of recovery services. Debtor personal information provided by you is used solely for the purpose of recovering the referred account and is not disclosed to third parties except as required to carry out that purpose or as required by law.
- Storage and security. Personal information is stored securely using industry-standard controls. Access is limited to staff who need it to perform their role. We maintain physical, technical and procedural safeguards against unauthorised access, modification or disclosure.
- Retention. Personal information is retained only for as long as necessary for the purpose for which it was collected, or as required by law. We have documented retention schedules and dispose of personal information securely.
- Your debtors' rights. Individuals about whom we hold information have rights under the Privacy Act, including the right to access the information we hold about them and to correct inaccurate information. Requests are handled in accordance with the APPs.
Our full Privacy Policy is available on the Merion website. If you have specific data security questions or requirements — for example, if you are subject to sector-specific data obligations — contact us and we will address them directly.
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