Once you refer a debt, here is what happens:
- File review — we review the account details and documents you have provided. If anything is unclear or missing, we will be in touch quickly to confirm the details before we begin.
- Debtor contact — we initiate structured contact with the debtor, beginning with a formal letter of demand. Contact follows the ACCC and ASIC debt collection guideline at all stages.
- Negotiation and resolution — depending on the debtor's response, we work toward payment in full, a payment arrangement, or resolution of any dispute. We handle all contact and negotiation; you do not need to be involved in conversations with the debtor unless a dispute requires your input.
- Updates and reporting — you can track the status of referred accounts through the client portal, and we will contact you if a matter requires your input or reaches a significant point.
If you have questions at any stage, contact us quoting the account reference and we will update you directly.
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