To refer a debt effectively, the more complete your file the better — but you do not need everything to get started. Here is what helps us act on a referral quickly:
- Debtor details — full legal name or business name, ABN if it is a business debtor, and current contact details (address, phone, email).
- Amount owed — the total outstanding, including a breakdown of invoices if there are multiple.
- Invoice copies — originals are preferable; if the invoice is disputed, these are essential.
- Contract or terms of trade — a signed copy, if you have one. This is the foundation of a recoverable debt.
- Account history — any payments already made, credits applied, or previous disputes or communications.
- Your internal reference — a customer or account number, if you use one.
Use the Refer a Debt form to lodge an account, or contact us if you have a batch to refer. A recovery specialist will review the file and be in touch within one business day.
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