A statement of account is a written record of every transaction on your account — charges, payments, credits and adjustments — from the date the account was referred to us. It gives you a complete picture of how the current balance was calculated.
What a statement typically shows:
- Opening balance — the amount owed when the account was referred to Merion, usually matching the amount on your original invoice or invoices.
- Charges — any interest or recovery costs that have been applied, if authorised by your original contract. Each charge should be itemised separately with a date and description.
- Payments — every payment you have made, with the date, amount and method recorded.
- Credits — any amounts credited back to the account — for example, if a dispute was partially upheld or an adjustment was agreed.
- Current balance — the amount still outstanding after all of the above.
How to request a statement: Use the Request a statement page, or ask from within the portal. We verify your identity before sending, and the statement is delivered to the contact address we hold on file. If anything on the statement does not look right, you can raise a dispute — see the article on disputing an amount.
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