Speed matters in debt recovery — the sooner structured contact is made after an account becomes overdue, the higher the probability of resolution. Merion's standard commitment is to begin work on a complete referral within one business day of receiving the file.
What "beginning work" means:
- The account is reviewed and the file is checked for completeness.
- A formal letter of demand is prepared and issued to the debtor.
- Contact details are verified and, where necessary, skip tracing is initiated.
- The account is logged to the client portal so you have immediate visibility.
What constitutes a "complete" referral: A referral is complete when we have the debtor's details, the amount owed, and supporting documentation (invoices, contract or terms of trade). Missing information causes delays — if the file needs chasing before we can begin, the clock does not start until we have what we need.
How to get the fastest start:
- Use the Refer a Debt form and provide all fields.
- Attach invoices, your signed terms of trade, and any relevant correspondence at the time of referral.
- Ensure the debtor's current contact details — particularly postal and email addresses — are up to date.
If you are referring a batch or have a specific SLA requirement, contact us to discuss.
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