What you'll do
- Recognise the consistent features of genuine Merion contact
- Verify our company independently through public registers
- Reach us safely using published contact details
- Avoid acting on contact you are unsure about
- Report anything that does not look right
5 min
Why verifying is sensible
Confirming that any contact about a debt is genuine before you act on it is always reasonable. We will never object to you taking the time to check — verifying genuine contact protects you.
How to check, step by step
Follow these steps before you make any payment.
- Look for the consistent features. Genuine contact names the original creditor, states the amount, and quotes a unique reference number tied to your account.
- Verify the company. Our Australian Company Number (ACN) is published on this website and in our correspondence; you can confirm a registered company through the ASIC register.
- Use published details only. If a message gives you doubt, do not rely on the contact details inside it. Reach us using the phone number and email published on the Help Centre.
- Quote your reference number. When you reach us, quote the number you were given and we will confirm whether the contact was ours.
If something seems off
If anything still does not sit right, end the contact and call us back using our published number. If you believe a message is impersonating us, please let us know via our contact page so we can look into it.
Good to know
- Genuine contact always quotes a unique account reference number
- You can confirm Merion independently through the ASIC register
- Never rely on contact details inside a message you doubt
FAQ
How can I confirm Merion is a real company?
Our ACN is published on this site and in our letters. You can verify a registered Australian company independently through the ASIC register.
An email looks like Merion but I am unsure. What should I do?
Do not use the links or numbers in it. Call us back on the number published on this website and quote your reference number.
Will you mind if I check before paying?
Not at all. Verifying contact is always reasonable, and we will never object to you doing so.
Still not sure? Our team is happy to talk it through.