Some employers offer support programs that may be able to help if you are experiencing financial difficulty. It is worth checking what your employer has available — these resources are often underused simply because people do not know they exist.
Employee Assistance Programs (EAPs): An EAP is a confidential support service offered by many employers to help employees with personal issues, including financial stress. EAP services are free to employees and typically include access to qualified counsellors by phone or in person. Some EAPs specifically include financial counselling, which could help you understand your options in relation to a debt. Check with your HR department or employee handbook to find out whether your employer has an EAP and what it covers.
Salary advance schemes: Some employers or payroll providers offer the ability to access a portion of your earned wages before the scheduled pay date — sometimes called earned wage access or a salary advance. If you have earned the money and need it urgently, this can be a lower-cost alternative to borrowing. Ask your payroll team or HR contact whether this is available to you and what the conditions are.
Independent financial counselling: If your employer does not offer these services, free and independent financial counselling is always available through the National Debt Helpline on 1800 007 007, and ASIC's MoneySmart website at moneysmart.gov.au offers a counsellor locator tool.
Using any of these resources to resolve a debt is a positive step — it shows engagement and good faith, and getting independent advice first often leads to a better outcome.
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