Free financial counselling is available to anyone in Australia experiencing financial difficulty. A financial counsellor is a qualified, independent professional — they are not connected to us and their advice is completely confidential.
National Debt Helpline — call 1800 007 007, Monday to Friday, 9:30 am to 4:30 pm. The helpline is staffed by accredited financial counsellors who can help you understand your options and, if you wish, assist you in negotiating with creditors like us.
MoneySmart — the Australian Government's personal finance website at moneysmart.gov.au has a financial counsellor locator tool that can find a counsellor near you.
Indigenous Financial Counselling — free services are available specifically for Aboriginal and Torres Strait Islander communities through the Indigenous Consumer Assistance Network (ICAN).
You are completely free to engage a financial counsellor. We welcome working with counsellors acting on your behalf — just let us know who they are and provide your consent for us to speak with them.
Was this article helpful, or still not sure? Our team is happy to talk it through.