If you are in a domestic violence situation, your safety is the priority. There is help available, and we will approach your account with sensitivity and care.
Immediate support services:
- 1800RESPECT — national sexual assault, domestic and family violence counselling service: call 1800 737 732, available 24/7.
- DVConnect (Queensland) — call 1800 811 811.
- Safe Steps (Victoria) — call 1800 015 188.
- In an emergency, call 000.
When it comes to your account with us, please know that:
- You can have someone else deal with us on your behalf — a support worker, counsellor or trusted person.
- We can adjust contact methods to protect your safety — for example, avoiding contact by phone if that is not safe for you.
- Financial hardship arising from a domestic violence situation is a recognised hardship, and we will work with you accordingly.
Please contact us if you need to discuss your account in this context. We will handle it with discretion and care.
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