Gambling addiction is a health issue, and it can create significant financial difficulty. If gambling has contributed to the debt you are dealing with, or to broader financial problems, please know that support is available — and that reaching out is the right thing to do.
Support services:
- Gambling Help Online — free counselling, available 24 hours a day, 7 days a week: 1800 858 858 or gamblinghelponline.org.au.
- National Debt Helpline — free financial counselling to help you understand your options and manage the financial side: 1800 007 007, Monday to Friday.
- Lifeline — if you are in crisis or need emotional support: 13 11 14, available 24/7.
How we can help with your account:
- Gambling addiction is a recognised form of hardship, and we will approach your account with care and without judgment.
- We can consider a flexible or reduced payment arrangement that takes your current financial situation into account.
- You are welcome to have a financial counsellor, support worker or trusted person deal with us on your behalf — just let us know and provide consent for us to speak with them.
Please contact us when you are ready. There is no pressure, and we are here to help you find a path forward.
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