A hardship arrangement is a payment arrangement designed for people who are genuinely unable to meet the standard terms because of financial difficulty. Rather than a fixed repayment schedule, a hardship arrangement takes your actual financial position into account — what you have coming in, what your essential living costs are, and what you can reasonably afford to pay.
A hardship arrangement might involve:
- smaller instalments than the standard plan;
- a temporary pause in payments;
- a longer repayment period;
- or a combination of these.
To enter a hardship arrangement, contact us and tell us about your situation. Being honest about your overall financial position helps us put the right arrangement in place. We may ask about your income, expenses and other debts — not to interrogate you, but to ensure the arrangement we agree is actually sustainable.
A hardship arrangement is not a permanent waiver of the debt. It is a way of managing repayment in a way that is realistic for your current circumstances. We will review it as things change.
Was this article helpful, or still not sure? Our team is happy to talk it through.