What you'll do
- Understand why you can ask to stop calls at work
- Offer an alternative way to be contacted
- Make the request clearly and in writing
- Keep a record of when you asked
- Know what to do if workplace calls continue
4 min
Why this matters
Being contacted about a debt while you are at work can be stressful and may feel intrusive. You can ask that calls to your workplace stop, and offer a more suitable way to reach you, such as your personal number, email, or post.
This is general information, not legal advice. If calls at work continue, the services linked below can help.
Offer an alternative
It helps to suggest where you can be reached instead:
- A personal phone number and the best times to call
- A personal email address
- A postal address for letters
Offering an alternative makes it easier for the collector to respect your request.
Step-by-step
- Write a short message with your name and reference number.
- Ask clearly that they stop contacting you at work.
- Provide an alternative contact method and suitable times.
- Send the request in writing and keep a dated copy.
- If workplace calls continue after a reasonable time, follow up in writing.
You may also prefer all contact in writing — see how to request contact in writing only.
If it continues
If calls to your workplace persist, you can lodge a complaint. You can also reach us through the contact page to update how we contact you.
Good to know
- You can ask to stop calls at work and suggest a better channel
- Offering an alternative number or email makes the request easy to honour
- Put it in writing and keep a dated copy
- Raise a complaint if workplace calls continue
FAQ
Can I ask not to be called at work?
Yes. You can ask that contact at your workplace stop, and a reasonable collector will try to honour that, especially if you offer another way to reach you.
Do I need to explain why?
You do not have to give a detailed reason. It is enough to say workplace calls are not suitable and to provide an alternative contact method.
What if the calls keep coming?
Allow a reasonable time, then follow up in writing. If the calls persist, you can lodge a complaint and keep a record of the dates and times.
Still not sure? Our team is happy to talk it through.