What you'll do
- Identify which details may be incorrect
- Explain what the correct information should be
- Request a correction clearly and in writing
- Provide reasonable evidence where helpful
- Confirm the correction has been made
4 min
Why accuracy matters
If a collector has the wrong name, address, date of birth, or contact details, it can cause confusion and missed correspondence. You can ask for inaccurate personal information to be corrected so your records are right.
This is general information, not legal advice. If a correction is not made, the privacy resources linked below can help.
What to identify
Note clearly:
- The detail that is wrong (for example, the address)
- What the correct information is
- Any simple evidence that supports the change, if you have it
Step-by-step
- Write to the collector with your name and reference number.
- State which detail is incorrect and what it should be.
- Offer reasonable evidence if it helps (for example, confirming a current address).
- Ask them to update their records and confirm once done.
- Keep a dated copy of your request and their confirmation.
If the issue concerns how your data is handled more broadly, see how to raise a privacy concern.
Confirming the change
Ask for written confirmation that the correction has been made. If you do not receive it, follow up in writing. You can also reach us through our contact page.
Good to know
- You can ask for inaccurate personal details to be corrected
- State the wrong detail and the correct version clearly
- Offer simple supporting evidence where it helps
- Ask for written confirmation that the change was made
FAQ
What kinds of details can I ask to correct?
Things like your name spelling, current address, date of birth, or contact details. Explain what is wrong and what the correct information should be.
Do I need to provide evidence?
Not always, but simple evidence can help, especially for an address. Provide what is reasonable and keep a copy of what you send.
How will I know it has been corrected?
Ask for written confirmation. If you do not receive it within a reasonable time, follow up in writing and keep a record.
Still not sure? Our team is happy to talk it through.