What you'll do
- Understand when contact in writing might suit you better
- Make a clear request for your preferred contact method
- Provide the right details so they can reach you in writing
- Keep a record of your request
- Know what to do if calls continue
4 min
Why ask for writing only
Some people find phone calls stressful, or simply prefer to keep everything in writing so there is a clear record. You can ask to be contacted by letter or email rather than by phone, and a reasonable collector will try to accommodate that.
This is general information, not legal advice. If your request is not respected, the links below can help.
What to include
Make your request easy to action by including:
- Your name and reference number
- A clear statement that you wish to be contacted in writing only
- A current postal or email address
- Optionally, the reason — though you do not have to give one
Step-by-step
- Write a short message quoting your name and reference number.
- State clearly that you would like all future contact to be in writing.
- Provide a reliable postal or email address.
- Send the request in writing and keep a dated copy.
- If calls continue after a reasonable time, follow up in writing and keep noting the dates.
For help keeping records, see how to keep records of your communications.
If calls continue
If you have asked for writing only and calls keep coming, you can raise a complaint. You can also contact us through our contact page to update your preferences.
Good to know
- You can ask to be contacted by letter or email instead of phone
- Include your reference and a reliable written address
- Keep a dated copy of your request
- Raise a complaint if calls continue after a reasonable time
FAQ
Do I have to give a reason for wanting writing only?
No. You can simply state your preference. If you wish, you may add a short reason, but you are not required to.
How do I make sure they can reach me in writing?
Provide a current postal or email address and keep it up to date. This helps avoid missed correspondence and keeps a clear record of contact.
What if I still get phone calls?
Allow a reasonable time for your request to take effect, then follow up in writing. If calls persist, you can raise a complaint and keep a record of the dates.
Still not sure? Our team is happy to talk it through.