What you'll do
- Understand what closing an account means
- Confirm the balance is fully resolved
- Follow the steps to close out cleanly
- Obtain written confirmation of closure
- Keep proof that the matter is resolved
4 min
What closing means
Closing an account means the matter is fully resolved — whether by paying in full, completing a payment plan, or a dispute being upheld. Once closed, there is nothing further for you to do.
Closing out, step by step
These steps confirm a clean close.
- Confirm the balance. Check that the full amount has been paid or the matter otherwise resolved.
- Request closure. Ask us to confirm the account is closed, quoting your reference number.
- Get it in writing. Obtain written confirmation that the account is resolved.
- Save your proof. Keep that confirmation with your receipts and records.
Keep your confirmation
Hold onto your written confirmation of closure together with your proof of payment. If any question arises in future, that record makes it simple to resolve. You can request confirmation any time via our contact page.
Good to know
- An account closes once the matter is fully resolved
- Ask for written confirmation that the account is closed
- Keep the confirmation with your proof of payment
FAQ
How do I know my account is closed?
Once the matter is fully resolved, ask us to confirm closure in writing so you have a clear record that nothing remains.
Should I keep proof after closing?
Yes. Keep your written confirmation of closure with your receipts so any future question can be resolved quickly.
Is there anything left to do after closure?
No. Once an account is closed and confirmed, the matter is resolved and there is nothing further for you to do.
Still not sure? Our team is happy to talk it through.