What you'll do
- Know that language support is available to you
- Understand the options for getting help in your language
- Follow the steps to arrange interpreter support
- Keep a record of what is discussed
- Find free independent help if you need it
4 min
Help is available
If English is not your first language, you should still be able to understand and resolve your account clearly. Arranging support in your language helps make sure nothing important is lost in translation.
Arranging language support
These steps help you get support in your language.
- Let us know. Tell us you would prefer help in another language, quoting your reference number.
- Ask about interpreter options. Ask how an interpreter can be arranged for your contact with us.
- Bring a support person if you wish. You are welcome to have a trusted person help, where appropriate.
- Confirm in writing. Ask for key points to be confirmed in writing so you can review them.
Free independent help
For free, independent advice, the National Debt Helpline on 1800 007 007 can help, and a translating and interpreting service can assist with calls. You can also reach us any time via our contact page to arrange support.
Good to know
- Support in a language other than English can be arranged
- Tell us your preference early and ask about interpreter options
- Ask for key points in writing so you can review them
FAQ
Can I get help in a language other than English?
Yes. Let us know your preference, quoting your reference number, and ask how an interpreter can be arranged for your contact.
Can someone help me with my account?
You are welcome to have a trusted support person assist you where appropriate. Ask for key points to be confirmed in writing too.
Is there free help in my language?
The National Debt Helpline on 1800 007 007 offers free advice, and a translating and interpreting service can assist with calls.
Still not sure? Our team is happy to talk it through.