This guide helps with
- Find the receipt that was issued at the time
- Request a copy if you can't find it
- Understand what a receipt confirms
- Get proof a balance has been cleared
3 min read
Where your receipt already is
If you paid online or by card, a receipt was usually sent to the email address you entered, and shown on screen at the time. Start by checking:
- Your email inbox, including the spam or junk folder.
- Any confirmation screen you may have saved or screenshotted.
- Your bank statement, which is itself proof the payment left your account.
Request a copy
If you can't find your receipt, we can issue one. Contact us through the contact page with:
- Your reference number.
- The amount and date of the payment.
We'll email you a receipt for that payment. For a step-by-step version, see our guide on how to get a receipt.
Proof an account is settled
If you need confirmation that your balance has been fully paid — for example, for your own peace of mind — ask us for a confirmation of settlement when you request your receipt. This states that nothing further is owing on the account.
Who to contact
If you can't find a receipt or need a formal copy, reach out through the contact page with your reference number and the date and amount of the payment. We'll email the receipt to you.
If your statement and your records don't seem to line up, our guide on a statement that doesn't match can help you reconcile them before you ask for a receipt.
Good to know
- A receipt is usually emailed to you at the time of an online or card payment.
- Your bank statement is also valid proof that a payment was made.
- We can reissue a receipt if you have your reference number and payment details.
- Ask for a confirmation of settlement if you need proof the balance is cleared.
FAQ
I never received a receipt by email — why not?
It may be in your spam folder, or an email address might have been mistyped. Contact us with your payment details and we'll resend it.
Is a bank statement enough as proof of payment?
Yes. A bank statement showing the payment to Merion is valid proof. We can also provide a formal receipt if you'd prefer.
Can I get a receipt for a payment from a while ago?
Yes. Give us the reference number, amount and approximate date, and we'll locate the payment and issue a receipt.
Still stuck? Our team is happy to help you sort it out.