What payment options do I have?

You're not alone

If you are not sure how to handle your account, it helps to know there is rarely only one path. People worry they have to find the full amount at once, but in practice there are several options, and the right one depends on your situation. Whatever shape your finances are in, there is usually a way forward.

You are welcome to ask about any of these. We would rather help you find an option you can stick to than leave you guessing.

What you can do

Here are the main options people use, each suited to different circumstances.

• A payment plan — smaller, regular amounts over time, ideal if you have a steady income.
• More time — a short extension when money is on its way.
• A pause — a temporary break during a tough patch.
• A reduced settlement — a one-off lower payment to close the account, if you can raise a lump sum.

Step by step

1. Look at your income and essential costs to see what is realistic.
2. Match your situation to an option — steady income suits a plan, a rough patch suits a pause.
3. Have your account or reference number ready.
4. Contact us through the contact form or reply to your letter, and ask about the options that fit you.
5. Once you choose, keep a copy of the arrangement.

Free support available

If you would like help comparing the options and picking the best fit, a free financial counsellor can talk it through with you and deal with us on your behalf. Call the National Debt Helpline on 1800 007 007 — free, confidential and independent. There is more in our Help Centre.