This guide helps with
- Understand that you can ask not to be contacted at work
- Know how to give an alternative contact method
- Learn how to make the request clearly and on record
- Protect your privacy at your workplace
- Recognise what to do if calls continue
4 min
What's happening
Being contacted at work about a personal matter can feel uncomfortable, and you may worry about your privacy. You are entitled to ask that calls to your workplace stop and that we use another way to reach you instead. This is a reasonable and common request.
This is general information, not legal advice. The free services linked below can help with your circumstances.
Your options
When you ask us not to call you at work, you can offer an alternative, such as:
- A personal phone number and preferred times
- Contact in writing only
- Email to an address you confirm
Giving an alternative makes it easier for us to keep you informed without contacting your workplace.
Step by step
- Decide how you would prefer to be contacted instead.
- Contact us, quote your reference number, and ask that we do not call you at work.
- Provide your preferred contact details and times.
- Confirm the request in writing and keep a dated copy.
- If calls to your workplace continue, follow up in writing or make a complaint.
You can set this through our contact page.
Your rights
You have the right to reasonable treatment and privacy, which includes asking not to be contacted at your workplace once you have said it is not suitable. A fair response is to respect that. If the request is not honoured, you can raise a complaint, and free advice is available to support you.
Good to know
- You can ask not to be contacted at your workplace
- Offering an alternative method makes it easier to honour
- Put the request in writing and quote your reference
- If work calls continue, you can follow up or complain
FAQ
Do I have to explain why I don't want work calls?
No. You can simply say your workplace is not a suitable place to be contacted. Offering an alternative helps us reach you another way.
Can I just ask for writing only instead?
Yes. You can combine this with a request for writing-only contact if that suits you, and we will note your preference.
What if calls keep coming to my work?
Remind us of your request and ask for it to be noted. If they continue after a reasonable time, follow up in writing or make a complaint.
Still stuck? Our team is happy to help you sort it out.