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Letters & contact

I need to update my address

Keeping your address up to date means letters reach you and not someone else. Here is how to update it safely.

This guide helps with

  • Understand why keeping your address current matters
  • Know how to update it securely
  • Learn what details to have ready
  • Confirm the change has been made
  • Avoid letters reaching an old or shared address

4 min

What's happening

If your address is out of date, letters about your account may go to the wrong place — sometimes to a previous home where someone else now receives the mail. Updating your address keeps your information private and makes sure you receive what is sent to you.

This is general information, not legal advice. If you need advice, the free services linked below can help.

What you'll need

To update your address securely, it helps to have:

  • Your reference number
  • Your new address in full
  • A way to confirm your identity, so the change is genuine

We will only make the change after confirming it is really you, which protects your account.

Step by step

  1. Contact us through a channel you know is genuine — see our guide on how to verify it is really Merion.
  2. Quote your reference number and ask to update your address.
  3. Confirm your identity when asked.
  4. Give your new address clearly, and check it back for accuracy.
  5. Ask for confirmation the change has been made, and note the date.

You can update your details through our contact page.

Keeping it secure

Only update your address through a channel you have confirmed is genuinely ours. Never give personal details in response to an unexpected message you are unsure about. If you want to be certain, our guide on verifying genuine contact explains how to check.

Good to know

  • An out-of-date address can send your letters to the wrong place
  • Have your reference and full new address ready
  • We confirm your identity before changing details, to protect you
  • Only update through a channel you know is genuine

FAQ

Why do you need to confirm my identity?

It protects your account. Confirming identity stops someone else from changing your details without permission, keeping your information safe.

How do I know the change has gone through?

Ask for confirmation and note the date you made the request. If letters still go to your old address after a reasonable time, follow up.

Can I update my address by email?

You can ask to update it in writing, but we will still confirm your identity first. Use a channel you have checked is genuinely ours.

Still stuck? Our team is happy to help you sort it out.

Contact us All troubleshooting