What you'll do
- Understand why current contact details matter
- Gather the details you want to update
- Send your update through a recorded channel
- Confirm the change has been recorded
- Keep your details current going forward
4 min
Why it matters
If the details we hold are out of date, you can miss important contact — including chances to resolve an account on favourable terms. Keeping your phone, email and address current means nothing important slips by.
Updating your details
Follow these steps to update what we hold.
- Have your reference number ready. It lets us find your account quickly.
- Note the new details. Confirm the correct phone, email and postal address.
- Send the update. Use our contact form or email, quoting your reference number.
- Ask for confirmation. Request written confirmation that the change has been recorded.
Keeping details current
If anything changes again — a new number, a new address — let us know promptly. Up-to-date details protect your privacy too, by helping ensure information reaches the right person. See how your information is protected for more.
Good to know
- Current details mean you do not miss important contact
- Quote your reference number when sending an update
- Ask for written confirmation that the change is recorded
FAQ
How do I update my contact details?
Send the new details through our contact form or by email, quoting your reference number, and ask for written confirmation.
Will updating my details affect my account balance?
No. Updating contact details only changes how we reach you; it does not change the amount on your account.
Why do you need my up-to-date details?
So important contact reaches you and account information only goes to the right person, which also protects your privacy.
Still not sure? Our team is happy to talk it through.