What you'll do
- Understand how your information is handled
- Know why we confirm identity before sharing details
- See how your details flow from the original creditor
- Understand your rights under Australian privacy law
- Know how to raise a privacy concern
5 min
How we handle your information
We handle your personal information in line with the Privacy Act and Australian consumer protection laws. Account details are only ever shared with the account holder, which is why we confirm identity before discussing an account.
How your information flows
Here is how your details reach us and how they are protected.
- Referral. When an account is referred, the original creditor securely passes on the information needed to identify you.
- Identification. When you contact us, we may ask you to confirm some of those details.
- Restricted access. Account information is only shared with the verified account holder.
- Accurate records. Payments and updates are recorded promptly and accurately.
Your rights and concerns
Under Australian privacy law you have rights regarding your personal information. If you have a privacy concern, or want to know more about how your details are handled, you can raise it with us via our contact page or read more across the Help Centre.
Good to know
- Your information is handled in line with the Privacy Act
- We confirm identity so details only go to the account holder
- You have rights regarding your information and can raise concerns
FAQ
Who can you discuss my account with?
Only the verified account holder. We confirm identity before discussing an account so details are not shared with anyone else.
Where did you get my details?
When an account is referred, the original creditor securely passes on the information needed to identify you.
How do I raise a privacy concern?
Contact us through our contact page. We handle personal information in line with the Privacy Act and will look into your concern.
Still not sure? Our team is happy to talk it through.