I need hearing or speech support

What's happening

Communication should work for you. If phone calls are difficult because of a hearing or speech difference, you can ask for a method that suits you better — such as contact in writing, or using a relay service. Asking for accessible contact is a reasonable request and we want to make it easy.

This is general information, not legal advice. If you need advice, the free services linked below can help.

Your options

You might prefer to:

• Be contacted in writing only, by letter or email
• Use a national relay service for phone conversations
• Have a trusted person help, with your permission
• Receive information in a format that works best for you

To set writing-only contact, see our guidance in the Help Centre.

Step by step

1. Decide which method works best for you.
2. Contact us — through writing or a relay service if that helps — and quote your reference number.
3. Explain the contact method you would like us to use.
4. If someone is helping you, confirm you give them permission.
5. Ask us to note your preference so future contact follows it.

You can arrange this through our contact page.

Your rights

You are entitled to be treated fairly and to communicate in a way that works for you. Asking for accessible contact, or for someone to assist you, is reasonable, and a fair response is to respect it. You can also ask for everything in writing so you have a clear record.