This guide helps with
- Know how to confirm contact is genuinely from Merion
- Learn to find our details independently
- Recognise the warning signs of impersonation
- Understand what we will and will not ask for
- Know what to do if you cannot verify a contact
5 min
What's happening
Scammers sometimes pretend to be a legitimate business to pressure people into paying or sharing details. Taking a moment to verify that contact is genuinely from us protects you. A real business will be happy for you to check and will never rush you into acting before you are comfortable.
This is general information, not legal advice. If you need advice, the free services linked below can help.
How to verify
To confirm contact is genuinely ours:
- Find our official details independently — from our website, typed in yourself, rather than from the message.
- Check the reference number against any letter you trust.
- Call or email us using details you have confirmed, and ask us to confirm the contact.
- Compare any website link to our real web address before clicking.
Our official site is linked from the contact page.
What we will and won't ask
It helps to know what is normal. We may ask you to confirm your identity before discussing your account. We will never ask for your full passwords or PINs, and we will not pressure you to pay via gift cards or transfers to a personal account. If a contact does any of these, treat it as suspicious.
If you can't verify it
- Do not share personal or payment details.
- Do not click links or call numbers from a message you cannot confirm.
- Reach us through a channel you know is genuine and ask us to check.
- If you believe it is a scam, consider reporting it to the relevant service in your area.
Good to know
- Always find our details independently, not from the message
- We will never ask for full passwords or PINs
- We will not rush you or demand unusual payment methods
- If you cannot verify a contact, do not share anything and check with us
FAQ
How do I find Merion's genuine contact details?
Type our website address yourself or use a letter you trust. Avoid using contact details that appear only in an unexpected message.
What identity checks are normal?
We may ask you to confirm details to prove who you are. We will never ask for full passwords or PINs — those requests are a warning sign.
What if a caller refuses to let me verify them?
A genuine business will let you call back on a number you trust. If a caller pressures you and refuses, end the call and verify independently.
Still stuck? Our team is happy to help you sort it out.