This guide helps with
- Rule out a connection problem
- Clear common browser issues
- Try a different browser or device
- Know other ways to pay if needed
3 min read
What's happening
When a payment page won't load, the cause is almost always at the browser or connection end rather than the payment itself. A slow connection, a stored copy of an old page, a browser extension, or strict privacy settings can all stop the page displaying correctly.
Try this first
These steps fix most loading problems:
- Refresh the page, then wait a few seconds.
- Check your internet connection by opening another website.
- Clear your browser's cache, or open the page in a private/incognito window.
- Temporarily turn off any ad-blocker or privacy extension.
Switch browser or device
If it still won't load:
- Try a different browser (for example Chrome, Safari, Edge or Firefox).
- Try a different device, such as your phone instead of your computer.
- Make sure your browser is up to date.
You can always reopen our Pay your balance page once you've switched.
Other ways to pay
If the page just won't cooperate, you don't have to wait. You can pay by BPAY or bank transfer from your banking app using the details on your letter. If you need those details or any help, contact us through the contact page.
Good to know
- A page that won't load is nearly always a browser or connection issue, not the payment.
- Refreshing, clearing the cache, or using a private window fixes most cases.
- Trying a different browser or device often gets you straight through.
- BPAY and bank transfer are reliable alternatives if the page won't load.
FAQ
The page is blank or stuck — what's the quickest fix?
Refresh, then try a private/incognito window or a different browser. Turning off an ad-blocker also helps in many cases.
Is the payment system down?
It's usually a local browser or connection issue. Try a different device first. If it genuinely won't work, contact us and pay by BPAY or transfer in the meantime.
Can I pay without using the website?
Yes. You can pay by BPAY or bank transfer from your banking app using the details on your letter. Contact us if you need those details.
Still stuck? Our team is happy to help you sort it out.