This guide helps with
- Know when you need to update your details
- Gather the new payment information
- Update the details with us
- Make sure no instalment is missed in between
3 min read
When to update your details
It's worth updating your payment method whenever something changes that could stop a scheduled payment going through — for example a new or replaced card, a card about to expire, or a switch to a different bank. Keeping the details current means your instalments keep running smoothly.
Gather the new details
Have your new information ready before you start:
- For a card: the card number, expiry date and security code.
- For a bank account: the BSB and account number.
- Your reference number so we can find your account.
Update the details with us
Contact us through the contact page to update the payment method on your account or arrangement. We'll confirm the change and let you know the date your next payment will come from the new card or account.
Don't miss an instalment
If your old card has already stopped working and a payment is due soon, you can make a one-off payment on our Pay your balance page using your reference number while the new details are set up. That keeps your plan on track with no gap. If money is tight, contact us and we can also adjust the timing.
Good to know
- Update your details when a card changes, is replaced, or is about to expire.
- Have the new card or account details and your reference number ready.
- We'll confirm the change and the date your next payment will be taken.
- Make a one-off payment in the meantime if a payment is due before the switch.
FAQ
How do I change the card my instalments come from?
Contact us with your reference number and the new card details. We'll update your arrangement and confirm when the next payment will be taken.
I've switched banks — what do I need to do?
Let us know your new BSB and account number so future payments come from the right account. We'll update the details for you.
Will changing my payment method interrupt my plan?
It shouldn't. We'll confirm the changeover date, and you can make a one-off payment if anything is due before the new details take effect.
Still stuck? Our team is happy to help you sort it out.