My contact details are out of date

What's happening

If the phone number, email or address we hold is out of date, you might miss important information or be contacted in a way that no longer suits you. Updating your details means we can reach you correctly and respect your preferences. It is a quick, routine change.

This is general information, not legal advice. If you need advice, the free services linked below can help.

What you can update

You can usually update:

• Your postal address
• Your phone number
• Your email address
• Your preferred contact method and times

You can also set a preference, such as writing only, at the same time — see the Help Centre for more.

Step by step

1. Contact us through a channel you know is genuine.
2. Quote your reference number and confirm your identity.
3. Give the updated details clearly and check them back.
4. State any contact preference you would like noted.
5. Ask for confirmation the changes have been made, and note the date.

You can update your details through our contact page.

Keeping it secure

We confirm your identity before changing details, which protects your account from misuse. Only update through a channel you have checked is genuinely ours, and never share details in response to an unexpected message you are unsure about.