I'd prefer to be contacted by email

What's happening

Email can be a convenient way to stay informed — you can read it when it suits you, keep a record, and respond in your own time. If you would prefer email over letters or calls, you can ask us to use it as your main way of contacting you. It is a simple preference to set.

This is general information, not legal advice. If you need advice, the free services linked below can help.

Your options

When you choose email, you can:

• Give the email address you want us to use
• Combine it with other preferences, such as fewer calls
• Ask for important items to come by email and letter, if you prefer a backup

You can also ask for writing-only contact more broadly — see the Help Centre for more.

Step by step

1. Decide on the email address you want us to use.
2. Contact us, quote your reference number, and ask for email contact.
3. Confirm your identity and check the email address back for accuracy.
4. Ask us to note email as your preferred method.
5. Keep a dated record of your request.

You can set this through our contact page.

Things to keep in mind

Check your inbox, including spam or junk folders, so you do not miss anything. Be cautious of fake emails pretending to be us — verify any unexpected message before acting on it, as set out in our guidance on confirming genuine contact. You can change your preference back at any time.