It says my email is already in use

What's happening

This message simply means an account already exists with that email address. Most often it is because you registered at some point in the past, perhaps a while ago, and have understandably forgotten. There is nothing wrong on your end.

Rather than creating a second account, the answer is usually to sign in to the one you already have.

Try this first

• Go to the login page and try to sign in with that email.
• If you can't remember the password, use the Forgot password link to reset it.
• Once the reset email arrives, set a new password and sign in.

Step by step

1. From the login page, select Forgot password.
2. Enter the email that was flagged as already in use and submit.
3. Open the reset link from your inbox (check spam if needed) and choose a new password.
4. Sign in with your new details — you now have access to your existing account.

If the email isn't yours to use

Occasionally this happens because a family member set up an account using a shared email, or you are trying to register on someone else's behalf. Our guide on accessing an account for someone else explains the right way to do this, and what authority is needed.

If you believe the email has been used without your knowledge, contact us through the Help Centre straight away so we can look into it.