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My password reset link isn't arriving

When a reset email seems to vanish, it is usually sitting in a spam folder or going to a different address. A few quick checks will track it down.

This guide helps with

  • Check the spam and junk folders where reset emails often land
  • Confirm you used the email address on your account
  • Add Merion to your safe senders so future emails come through
  • Request a fresh link if the first one expired
  • Know who to contact if the email simply won't arrive

4 min read

What's happening

Reset emails are sent the moment you request them, so if one hasn't appeared, the cause is almost always on the receiving side. The two usual suspects are a spam filter catching the email, or the request being made for an email address that isn't the one on your account.

This is common and easy to sort out. Work through the checks below before requesting another link.

Try this first

  • Open your spam, junk or promotions folder and search for "Merion".
  • Wait a few minutes — email can be delayed, especially at busy times.
  • Make sure you typed the reset request using the same email you registered with. A small typo means the email goes nowhere.
  • Check you only made one request; multiple requests can mean only the newest link works.

Step by step

  1. Search every folder in your inbox for "Merion" or "password reset".
  2. If you find an older email, note that the most recent link is the one that will work — earlier ones may have expired.
  3. Add our sending address to your contacts or safe senders list so future emails skip the spam filter.
  4. Request a fresh reset link and watch your inbox for the next few minutes.

If that didn't work

If you have checked spam and used the right address but still see nothing, it is possible your account is registered under a different email. This is common if you have changed addresses over the years. Our guide on logging in when you can't remember your details may help you work out which email to use.

Who to contact

If no reset email arrives after these checks, contact us through the Help Centre. We can confirm the email address on your account and, if needed, update it so your reset link reaches you. Have your reference number ready if you have it.

Good to know

  • Reset emails most often land in spam or junk — check there first.
  • The request must use the exact email registered to your account.
  • Add Merion to safe senders so future emails arrive reliably.
  • Contact the Help Centre if the email genuinely won't come through.

FAQ

How long should I wait for the reset email?

Usually only a few minutes. If nothing has arrived after that, check your spam folder and confirm you used the correct email address before requesting another link.

Why might it go to spam?

Email providers sometimes filter automated messages, especially the first time you receive one. Adding our address to your contacts or safe senders list usually prevents this.

What if I no longer have access to the email on my account?

Contact the Help Centre. We can verify your identity and update the email address on file so you can receive the reset link.

Still stuck? Our team is happy to help you sort it out.

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