I can't update my details

What's happening

When an update won't save, it is rarely a fault with your account. The usual causes are a required field left blank, information entered in a format the form doesn't accept, or a page that has timed out while you were filling it in.

The checks below resolve most of these in a moment, and you won't make anything worse by trying again.

Try this first

• Look for any field highlighted in red or marked with an error message, and correct it.
• Make sure all required fields are filled in — these are often marked with an asterisk.
• Check the format of details like phone numbers and postcodes matches what the form expects.
• Refresh the page and try the change again, in case the session had expired.

Step by step

1. Sign in fresh from the Help Centre rather than an old tab that may have timed out.
2. Go to the account or profile section where your details are kept.
3. Make one change at a time and select Save after each, so you can see exactly what worked.
4. Watch for an on-screen confirmation that the change was saved.
5. Reload the page to check the new details are showing.

If that didn't work

If a specific field won't update — such as your phone number or email — there may be an extra verification step involved. Our guides on updating your phone number and changing notification settings cover those particular fields in more detail.

Who to contact

If a change still won't save after these steps, contact us through the Help Centre. We can update your details for you once we have confirmed your identity. Let us know exactly which detail you are trying to change and any error message you saw.