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My browser isn't supported

If the portal says your browser isn't supported, it usually just needs an update — or a switch to a more modern browser. Either way, it's a quick fix.

This guide helps with

  • Understand why a browser might be unsupported
  • Update your current browser to the latest version
  • Switch to a modern browser if needed
  • Keep your access secure and smooth in future
  • Know who to contact if problems continue

3 min read

What's happening

Modern websites rely on up-to-date browsers to work safely and correctly. If yours is older, the portal may not display properly and will let you know it isn't supported. This is for your security as much as anything — newer browsers protect your information better.

The fix is simple: update what you have, or switch to a current browser.

Try this first

  • Check whether your browser has an update available and install it.
  • Restart the browser after updating, then return to the portal.
  • If updating isn't possible on your device, try a different, modern browser.

Step by step

  1. Open your browser's menu and look for About or Help, which usually shows whether an update is ready.
  2. Install any available update and restart the browser.
  3. If your browser can't be updated — common on older devices — install a current browser such as a recent version of a mainstream one.
  4. Open the portal again from the Help Centre and sign in.

Who to contact

If you have updated or switched browsers and the portal still won't work, contact us through the Help Centre. Remember that you can always pay and contact us without using the portal at all — just your reference number is needed — so an unsupported browser never stops you resolving your account.

Good to know

  • An unsupported browser usually just needs updating.
  • Switching to a modern browser is an easy alternative.
  • Up-to-date browsers keep your information more secure.
  • You can always pay or contact us without the portal.

FAQ

Why does my browser need to be up to date?

Newer browsers handle modern websites correctly and protect your information with the latest security. Older ones can display pages incorrectly or be less safe.

I can't update my browser. What can I do?

Install a current browser alongside it — most are free and quick to set up. If that isn't possible, you can still pay and contact us without the portal.

Will switching browsers affect my account?

Not at all. Your account lives with us, not in your browser, so switching has no effect on your details, balance or any arrangement.

Still stuck? Our team is happy to help you sort it out.

Contact us All troubleshooting