This guide helps with
- Find your notification preferences in the portal
- Choose which messages you receive
- Pick how you're contacted, by email or otherwise
- Keep essential account updates switched on
- Know who to contact if you can't change a setting
3 min read
What's happening
Everyone has different preferences for how they like to be kept informed. Your notification settings let you tailor this — choosing which updates you receive and, often, how you receive them. It puts you in control without affecting your account itself.
A few minutes in your settings can make sure you only get the messages that are useful to you.
Step by step
- Sign in to the portal from the Help Centre.
- Go to your account or profile settings and find the notifications or communication preferences section.
- Turn individual categories on or off — for example, account updates, reminders, or general news.
- If offered, choose your preferred method of contact, such as email.
- Select Save and check for a confirmation that your preferences are updated.
Keep the essentials on
Some notifications carry important information — like payment confirmations or updates about your account. We'd suggest keeping these switched on so you don't miss anything that matters. If you simply want fewer promotional emails, our guide on stopping unwanted emails focuses on just that.
Who to contact
If you can't find or change a particular setting, contact us through the Help Centre. We can update your preferences for you and make sure you're contacted in the way that suits you best, while keeping you informed of anything important.
Good to know
- Notification settings let you tailor which messages you receive.
- You can often choose how you're contacted too.
- Keep essential updates on so you don't miss anything important.
- Contact the Help Centre if a setting won't change.
FAQ
Can I choose how Merion contacts me?
Often, yes. Your notification preferences usually let you pick your preferred method, such as email, as well as which types of message you receive.
Will turning off notifications affect my account?
No. Changing notification settings only affects the messages you receive. Your account, balance and any arrangement are unaffected.
I changed a setting but it won't save. What now?
Try refreshing and signing in again, as a timed-out page can prevent saving. If it still won't update, contact the Help Centre and we'll change it for you.
Still stuck? Our team is happy to help you sort it out.