What you'll do
- Decide how much you can pay right now
- Make the part payment against the right reference
- Understand how it reduces your balance
- Plan how you will clear the remainder
3 min read
When a part payment helps
A part payment is any amount less than the full balance. Making one shows good faith, reduces the amount outstanding, and lowers what is left to clear. It is a sensible step if you can pay something now but not everything.
If part payments are going to be regular, a structured plan may suit you better — see our guide on how to set up a payment plan.
Step by step
- Decide on the amount you can comfortably pay today.
- Go to the Pay your balance page.
- Enter your reference number so the payment applies to the correct account.
- Enter the part amount — not the full balance — and continue.
- Complete the payment and keep the confirmation.
- Note the remaining balance so you know what is still to be paid.
Clearing the rest
After a part payment, the remaining balance stays on your account until it is cleared. You can make further part payments whenever you are able, or arrange a plan for the rest.
If you are unsure of the balance after paying, our guide on how to check your balance can help.
Good to know
- Any amount less than the full balance counts as a part payment.
- Always quote your reference number so it applies correctly.
- The remaining balance stays until it is cleared in full.
- Regular part payments may be better arranged as a plan.
FAQ
Is there a minimum part payment?
No fixed minimum applies. Pay what you can today, and the remaining balance stays on the account.
Does a part payment stop the account being escalated?
Making a payment and talking to us about the rest is the best way to keep options open. Contact us to discuss your plan.
Can I make several part payments?
Yes. You can pay in stages whenever you are able, or set up a formal plan to clear the remainder.
Still not sure? Our team is happy to talk it through.