What you'll do
- Read the balance shown on your latest notice
- Allow for any recent payments still clearing
- Confirm the up-to-date figure with Merion
- Use the correct amount when you pay
3 min read
Start with your letter
The most recent letter or notice from Merion shows the balance outstanding as at the date it was issued. That figure is your starting point. If you have not paid anything since, it is likely still current.
Step by step
- Find your latest letter or notice and read the balance shown.
- Note the date of the notice — the figure is correct as at that date.
- Subtract any payments you have made since that have cleared.
- Remember that a very recent transfer or BPAY may not yet be reflected.
- If you need the exact up-to-date figure, contact us through the Help Centre.
- Use the confirmed amount when you pay on the Pay your balance page.
Why the figure can change
Your balance reduces as payments clear. If you have just paid by transfer or BPAY, allow one to two business days for it to be reflected. For a full breakdown of charges and payments, see our guide on how to get a statement of your account.
Good to know
- Your latest notice shows the balance as at its issue date.
- Recent transfers and BPAY may take a day or two to appear.
- Contact us for the exact, up-to-date figure before paying.
- A statement gives a full breakdown of charges and payments.
FAQ
Why is my balance different from my last letter?
Balances change as payments clear. A recent payment may have reduced it, or a transfer may still be in transit.
Does my balance include any fees?
Your notice sets out the amount claimed. For a full breakdown, request a statement of your account.
How do I get the exact current balance?
Contact us through the Help Centre. After verifying your identity, we will confirm the up-to-date figure.
Still not sure? Our team is happy to talk it through.