What you'll do
- Locate the BSB, account number and reference on your letter
- Set up the payment in your banking app or online banking
- Add your reference so the payment is matched automatically
- Confirm the transfer and keep the receipt
4 min read
What you'll need
Your letter or notice shows the BSB and account number to pay into, along with your unique reference number. The reference is the most important part — it tells us which account the money belongs to.
If you have misplaced your letter, contact us through the Help Centre and we will confirm the details for your account.
Step by step
- Open your banking app or internet banking and choose to pay a new payee or account.
- Enter the BSB and account number shown on your Merion letter.
- Enter the amount you wish to transfer.
- In the description or reference field, enter your reference number exactly as printed.
- Check the details carefully, then authorise the transfer.
- Save or screenshot the payment confirmation from your bank.
When it clears
Bank transfers typically clear within one to two business days. Until the funds reach us and are matched to your reference, your balance may still show as outstanding — this is normal.
If you would prefer the payment to land sooner, paying by card on the Pay your balance page is usually confirmed within minutes.
Good to know
- Bank transfer is free of any card surcharge from Merion.
- Always include your reference number in the payment description.
- Transfers usually clear within one to two business days.
- Keep your bank's confirmation as proof you paid.
FAQ
Where do I find the BSB and account number?
They are printed on your letter or notice from Merion. If you cannot find them, contact us and we will confirm them.
What happens if I forget to add my reference?
The payment may take longer to match to your account. Contact us with the date and amount and we will trace it.
Is there a fee for paying by bank transfer?
Merion does not charge a surcharge. Your own bank may apply its own transfer fee, depending on your account.
Still not sure? Our team is happy to talk it through.