This guide helps with
- Understand the difference between your login and your account
- Know what closing the portal login does and doesn't change
- Take the right steps to close or stop using it
- Keep any records you might want first
- Know who to contact to action it
4 min read
What's happening
It's perfectly fine to decide you no longer want an online login. The key thing to understand is that your online account (the portal login) is separate from your account balance with Merion. Closing the login simply means you stop accessing things online — it does not clear, change or close any balance you may owe.
Knowing this helps you make the right choice for your situation.
Before you close it
If there's anything in the portal you might want later — such as statements, receipts or letters — it's wise to download or save a copy first. Our guide on downloading your documents can help. Once you've stepped away from the login, you can still always pay and contact us using just your reference number.
Step by step
- Sign in to the portal from the Help Centre and save any documents you'd like to keep.
- Look in your account or profile settings for an option to close or deactivate the login.
- If you can't find one, contact us and we'll action the closure for you.
- If you simply don't want emails any more, you may prefer to adjust your notification settings rather than close the login entirely.
Who to contact
To close your online login, or if you're unsure whether it's the right step, contact us through the Help Centre. We'll confirm what closing it means for you and take care of it. If you still have a balance, we'll also explain the simplest ways to keep managing it without the portal.
Good to know
- Your online login is separate from any balance you owe.
- Closing the login doesn't change or clear your account balance.
- Save any documents you want before stepping away.
- You can still pay and contact us using just your reference number.
FAQ
If I close my online account, does my debt go away?
No. The online login and your account balance are separate. Closing the portal login has no effect on any amount owing, which remains until it is paid or otherwise resolved.
Can I still pay if I close the login?
Yes. You can always make a guest payment and contact us using the reference number on your letter, with no login required.
I only want to stop the emails, not lose access. What should I do?
You don't need to close the login for that. Adjusting your notification settings lets you stop unwanted emails while keeping your online access.
Still stuck? Our team is happy to help you sort it out.