This guide helps with
- Tell the difference between optional and important emails
- Use the unsubscribe link to opt out of marketing
- Adjust your preferences in the portal
- Make sure you still receive essential account updates
- Know who to contact to change what you get
3 min read
What's happening
It is completely reasonable to want fewer emails. Before you opt out of everything, it helps to know that some emails are optional — like newsletters or general updates — while others carry important information about your account that you'll want to keep receiving.
You can usually adjust these separately, so you stop the optional ones without missing anything that matters.
Step by step
- Open a recent email and scroll to the bottom, where you'll usually find an unsubscribe link for optional messages.
- Select it and confirm your choice to stop those emails.
- For finer control, sign in to the portal from the Help Centre and look for your notification or email preferences.
- Turn off the categories you don't want while leaving important account updates on.
Keep the important ones
Some messages — such as payment confirmations, account updates, or anything you've specifically asked for — are part of managing your account. We'd encourage you to keep these so you stay informed. Unsubscribing from marketing won't stop these essential updates.
If you'd rather fine-tune exactly what you receive, our guide on changing your notification settings goes into more detail.
Who to contact
If you're still receiving emails you don't want after unsubscribing, or you're not sure which to keep, contact us through the Help Centre. We'll review your preferences and make sure you only get what you need.
Good to know
- Some emails are optional, while others are important account updates.
- Use the unsubscribe link at the foot of optional emails.
- Portal preferences let you fine-tune what you receive.
- Keep essential updates on so you stay informed.
FAQ
If I unsubscribe, will I miss important account information?
Unsubscribing from optional or marketing emails doesn't stop essential account updates like payment confirmations. Those are kept separate so you stay informed.
Where's the unsubscribe link?
It's usually at the very bottom of the email. Optional and marketing messages include one; you can also manage preferences in the portal for finer control.
Can I choose exactly which emails I get?
Yes. Your notification preferences in the portal let you turn categories on or off. If you'd like help, contact the Help Centre and we'll set it up with you.
Still stuck? Our team is happy to help you sort it out.