What you'll do
- Understand what a statement includes
- Verify your identity to request one
- Ask Merion for the statement
- Use it to check your balance and payments
3 min read
What a statement shows
A statement of account brings together the amount originally claimed, any payments you have made, and the current balance outstanding. It is useful for checking your records, confirming what has been paid, or simply seeing the full picture in one document.
Step by step
- Have your reference number and personal details ready.
- Contact us through the Help Centre and ask for a statement of your account.
- Confirm the details we use to verify your identity, so the statement only reaches you.
- Let us know whether you would like it by email or post.
- Review the statement against your own receipts and records.
- If anything does not match, contact us to query it.
Checking it over
When your statement arrives, compare the payments listed against your own receipts. If a payment you made is not shown, it may still have been clearing when the statement was produced — see our guide on how to confirm a payment cleared.
Good to know
- A statement lists charges, payments and the current balance.
- We verify your identity before sending it, to protect privacy.
- Choose email or post when you request it.
- Compare it against your own receipts and query any difference.
FAQ
Is there a charge for a statement?
Contact us to request one. We will let you know how it is provided and confirm the details for your account.
Why do you need to verify my identity?
A statement contains account information, so we confirm we are dealing with the account holder before we send it.
A payment is missing from my statement — why?
It may have been clearing when the statement was produced. Send us your confirmation and we will reconcile it.
Still not sure? Our team is happy to talk it through.